Forum Discussion

rtwczasek's avatar
rtwczasek
Tuning in
2 years ago

Can’t download images or watch videos on social media

Hi, We can’t download any images from social media sites (instagram, twitter, WhatsApp) when connected to wifi. We also can’t watch videos on these sites. Videos will play on YouTube but take a coup...
Travis_M's avatar
Travis_M
Forum Team (Retired)
2 years ago

Hi rtwczasek 

 

Thanks for posting on our community 

rtwczasek's avatar
rtwczasek
Tuning in
2 years ago

Hi Travis,

I think that last message got lost (I can only see my name tagged and nothing else)

thanks,

Ryan

  • Travis_M's avatar
    Travis_M
    Forum Team (Retired)
    2 years ago

    Hi rtwczasek 

     

    Thanks for your response

     

    My apologies for the inconvenience there

     

    I am going to drop you a private message to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

     

    Regards

    • stayloa's avatar
      stayloa
      Tuning in
      2 years ago

      Sorry to revive this, but I seem to be having the same issue. It seems to just affect twitter. 

      When on mobile (4g/5g), twitter images load fine. When connected to VM, they don't load but the text does.

      I've tried alternate DNSs plus 192.168.0.1 but no joy. 

      VPN fixes the issue... Any ideas? 

      • Kath_P's avatar
        Kath_P
        Forum Team
        2 years ago

        Hi stayloa, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you're having an issue when trying to load images on Twitter. Is this happening across all devices when connected to the WiFi or just a particular one? 

        Can you try deleting any cache, cookies and browsing history as well as the app and re-downloading it? 

        Can you try accessing on another browser to see if the results are any different? 

        Keep us posted on how things go. 

        Thanks,