Forum Discussion

rtwczasek's avatar
rtwczasek
Tuning in
2 years ago

Can’t download images or watch videos on social media

Hi, We can’t download any images from social media sites (instagram, twitter, WhatsApp) when connected to wifi. We also can’t watch videos on these sites. Videos will play on YouTube but take a coup...
rtwczasek's avatar
rtwczasek
Tuning in
2 years ago

Hi,

No error messages pop up, just perpetual loading screens that never end. I can post a screen shot when I’m home later if that’s still helpful. 
Thanks,
Ryan

Travis_M's avatar
Travis_M
Forum Team (Retired)
2 years ago

Hi rtwczasek 

 

Thanks for posting on our community 

  • rtwczasek's avatar
    rtwczasek
    Tuning in
    2 years ago

    Hi Travis,

    I think that last message got lost (I can only see my name tagged and nothing else)

    thanks,

    Ryan

    • Travis_M's avatar
      Travis_M
      Forum Team (Retired)
      2 years ago

      Hi rtwczasek 

       

      Thanks for your response

       

      My apologies for the inconvenience there

       

      I am going to drop you a private message to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

       

      Regards

      • stayloa's avatar
        stayloa
        Tuning in
        2 years ago

        Sorry to revive this, but I seem to be having the same issue. It seems to just affect twitter. 

        When on mobile (4g/5g), twitter images load fine. When connected to VM, they don't load but the text does.

        I've tried alternate DNSs plus 192.168.0.1 but no joy. 

        VPN fixes the issue... Any ideas?