Forum Discussion

rtwczasek's avatar
rtwczasek
Tuning in
2 years ago

Can’t download images or watch videos on social media

Hi, We can’t download any images from social media sites (instagram, twitter, WhatsApp) when connected to wifi. We also can’t watch videos on these sites. Videos will play on YouTube but take a coup...
Travis_M's avatar
Travis_M
Forum Team (Retired)
2 years ago

Hi rtwczasek 

 

Thanks for posting on our community forum and sorry to hear about the issue with your broadband

 

May I ask what the error messages are when you try to play/stream the videos? If you could, a screenshot would come in handy too

 

Regards

rtwczasek's avatar
rtwczasek
Tuning in
2 years ago

Hi,

No error messages pop up, just perpetual loading screens that never end. I can post a screen shot when I’m home later if that’s still helpful. 
Thanks,
Ryan

  • Travis_M's avatar
    Travis_M
    Forum Team (Retired)
    2 years ago

    Hi rtwczasek 

     

    Thanks for posting on our community 

    • rtwczasek's avatar
      rtwczasek
      Tuning in
      2 years ago

      Hi Travis,

      I think that last message got lost (I can only see my name tagged and nothing else)

      thanks,

      Ryan

      • Travis_M's avatar
        Travis_M
        Forum Team (Retired)
        2 years ago

        Hi rtwczasek 

         

        Thanks for your response

         

        My apologies for the inconvenience there

         

        I am going to drop you a private message to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

         

        Regards