I'm trying to gauge if this is a VM DNS related issue.
If 18+ content is also blocked ( online betting etc etc ) VM's Child Safe may be the issue.
VM Web Safe settings for Hubs in Router mode
Login to the Virgin Media online account at : https://www.virginmedia.com/my-virgin-media
Then visit : Account Settings >>> Online Security
Set Virus Safe to On ( On is normally fine & preferable )
Set Child Safe to OFF ( this is the option that is blocking most content )
Many thanks for the reply,
Unfortunately not though. Settings are already set up that way and no problem accessing gambling sites when connected to Wi-Fi.
Ryan
Hi rtwczasek
Thanks for posting on our community forum and sorry to hear about the issue with your broadband
May I ask what the error messages are when you try to play/stream the videos? If you could, a screenshot would come in handy too
Regards
Hi,
No error messages pop up, just perpetual loading screens that never end. I can post a screen shot when I’m home later if that’s still helpful.
Thanks,
Ryan
