Cable to move hub
My parents have a virgin hub but is placed next to the TV and as result the wifi is not reliable trough the house and the phone is not in an ideal location since Virgin changed how the landline works...
Forum Discussion
As you have discovered... you cant buy authentic VM Coax cable - the stuff from Amazon is not up to spec. Also it can (and does) introduce issues (noise) into the VM network which can and does affect other customers close to you. Hence it contravenes VM's T&C's to use it.
Re getting better wifi after that - see this..
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To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….
https://www.virginmedia.com/wifi-max
You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.
If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.
If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).
£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.
That said VM dont make it easy to get cable - you need to book a Tech visit who will come and prepare a suitable length of cable with the correct connectors, connect it up and then re-balance the power levels. There is a flat rate charge of £25 for that - just call it in on the usual fault line - or a VM person can arrange it for you when they get here in a day or two.