There has been a complete lack of service with my virgin broadband for over a week now. When I first reported the matter through the service status it said it was a issue on my end and virgin booked an appointment for engineer to attend. Very soon afterwards virgin cancelled this and said it was an issue on their end and two issues appeared in the service status..Since then I have been stuck in a loop of two issues (F012018470) and (F012018476) with different resolution dates which constantly change and get further away from getting resolved.Any one else in the HA1 area suffering with these faults or can shed any light on when they might be fixed?Thanks

VM dates are "estimates" not actuals. Keep a note of everything, as you will be due compensation for the outage. This starts after 48 hours of the disconnect. I believe it's around £9 ish per day?

Yes, the same situation at my place as well in HA1 area. No broadband service from 1st October 2025. New ETA is 15th October. This is not workable solution. What should I do now? I have raised ticket as well. Ticket id: C-03102573.

We have a new supplier think called BRSK in our area (BD) selling wifi up to 2G gig for £35 pm. New cables/infrastructure too! Might be tempted when contract comes up for renewal, I can't wait until 2027 when VM say they'll have dealt with or started to deal with a crumbling system.

Spoke too soon. Intermittent signal in our area (14) again today. VM investigating. Yeah right. You couldn’t make this stuff up.

VM infrastructure is flawed. Mostly because it’s old street cables, corrosion in street cabinets and a general lack of investment over the years since much of it was installed in the early 90’s by Yorkshire Cable NTL and others, it’s no longer fit for purpose.( Allegedly it will be 2027 before any resolution is reached or maybe even started. Not my words either)

Broadband outage going on for days | Virgin Media Community

24 Replies

ianjayne
Rising star
2 months ago
Here we go again
- Matthew_ML
  Forum Team
  2 months ago
  Hey ianjayne, thank you for reaching out and we are so sorry to hear about your connection issues.
  
  We understand this is very frustrating and we are so sorry for any trouble caused.
  
  We can see everything looks okay from our end now?
  - ianjayne
    Rising star
    2 months ago
    Yes all seems ok now thanks
ianjayne
Rising star
27 days ago
Don’t worry you’re not on your own 😩
ianjayne
Rising star
23 days ago
It’s back - intermittent signal in area 14 BD2.
ianjayne
Rising star
22 days ago
Still here
Still here.
ianjayne
Rising star
22 days ago
Still here
ianjayne
Rising star
21 days ago
More nonesnse
- ianjayne
  Rising star
  21 days ago
  As a result of the poor wifi reliability I have had no choice but to cancel and remove the stream box which has been on trial since August last. This is the result of repeated and failed attempts to ensure a reliable wifi service which caused this box to buffer wherever it was placed, (I will not use any other means such as a wired connection) so as and until VM provide a good and reliable wifi service I shall regrettably run down the reminder of our services. Our contract runs another 6 months therefore it looks unlikely to be renewed after that.
- ianjayne
  Rising star
  20 days ago
  VM, you may not be able to connect but I can!
  - Sabrina_B
    Forum Team
    18 days ago
    Hi Red0495 👋.
    
    Thanks for reaching out to us, sorry to hear of the issues that you are facing with the service in your area. we have checked our postcode and found no active outages in your area, can you please confirm the status of your service?
    
    Thanks
ianjayne
Rising star
17 days ago
Seems better today.
- Robert_P
  Forum Team
  15 days ago
  Has this improved since your last post, ianjayne?