Hi Markr210
Welcome to the community forums
Sorry to hear that you're currently experiencing an area issue that's affecting your services.
On the systems on our side, we can see that the area issue is still ongoing and the estimated fix time is 4/11/24 at 9 am. This can change as these times are only estimated, so if additional work is required then this may be extended, or completed sooner if the team have been able to resolve the issue.
The area issue is what is known as an SNR (Signal noise ratio). This means that something is causing an interference on the network and this can be an array of many things, including customer's equipment when it's not correctly secured into their cabling. This is why we ask that these are checked in most troubleshooting checks. SNR issues are also intermittent so can be quite tricky to pin down and locate. We aren't able to provide a time and date for when the issue will be fixed for good but can assure you that the team are working to have this resolved as soon as possible for you.