Automatic compensation scheme for full loss of service - not being resolved appropriately
Hi I'm having the same problem at the minute I had a total loss of services from the 2nd of November 2024 until (they said) the 13 of November 2024 when in actuality it wasn't until the 16th November when my services where up & running again ( due to someone damaging the street box which is not my fault) I've been in contact through the complaints procedure but gotten nowhere just arbitrary good will gestures which was about half of what I should be getting & I was told they would escalate it for me & that was 17 days ago & I still haven't heard anything from them. Since this has happened I've had to leave virgin media as I've moved house into a new build property & they don't supply the property but they do supply all the other properties around my house. I'm now left no option but to go to the ombudsman & take legal advice as well as contact the media. I really didn't want it to come to this as I was very happy with virgin media for two years & really wanted to bring them to my new home.