App not connecting to hub
Virgin media connect app is not connecting to hub. I’ve tried resetting hub to original settings but still not connecting. It keeps saying your not home
Forum Discussion
Do you have a VPN, as the app was saying the same thing until I turned the VPN off on my phone.
I don’t have vpn
Hi MisbahKhan 👋.
Thanks for the update. Could you please ensure that you phones location is set automatically by the phones settings to recognise that you are home and in the correct location, and then delete your Connect App account and logout, delete the app and re-install creating a new account and try again.
Keep us updated.
Sabrina
