Forum Discussion

MisbahKhan's avatar
MisbahKhan
Joining in
2 years ago

App not connecting to hub

Virgin media connect app is not connecting to hub. I’ve tried resetting hub to original settings but still not connecting. It keeps saying your not home 
Alex_RM's avatar
Alex_RM
Forum Team
2 years ago

Hi MisbahKhan,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with the connect app. 

Can you confirm if the app is up to date? 

Have you tried the app on a different device?

Alex_Rm

HMB42's avatar
HMB42
Dialled in
2 years ago

Do you have a VPN, as the app was saying the same thing until I turned the VPN off on my phone.

  • MisbahKhan's avatar
    MisbahKhan
    Joining in
    2 years ago

    I don’t have vpn 

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      2 years ago

      Hi MisbahKhan 👋.

      Thanks for the update. Could you please ensure that you phones location is set automatically by the phones settings to recognise that you are home and in the correct location, and then delete your Connect App account and logout, delete the app and re-install creating a new account and try again. 

      Keep us updated. 

      Sabrina