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fleetafoot's avatar
fleetafoot
On our wavelength
7 months ago

16 Consecutive T3 Timeouts Causing Internet Blips - another thread

Thanks to @AVI68 for communicating frustrations.  I have a similar problem and have my first engineer visit scheduled for 28th July.  I have tried three times via the CS, hard reset the hub, replaced...
Roger_Gooner's avatar
Roger_Gooner
Alessandro Volta
7 months ago

The log indicates repeated failed attempts by the hub to establish communication with the CMTS. Unless there is a dodgy cable connection inside the home (and so easily remedied by the customer), a tech needs to be sent round.