Forum Discussion

fleetafoot's avatar
fleetafoot
On our wavelength
7 months ago

16 Consecutive T3 Timeouts Causing Internet Blips - another thread

Thanks to @AVI68 for communicating frustrations.  I have a similar problem and have my first engineer visit scheduled for 28th July.  I have tried three times via the CS, hard reset the hub, replaced...
Megan_L's avatar
Megan_L
Forum Team
7 months ago

Hi Fleetafoot, 

Thanks for posting and welcome back to our Community Forums! 

Sorry you're seeing some errors on your Hub channels. 

We've taken a look at your services on our side and haven't found any issues, everything is running smoothly from what we can see. This means the connection that is going into your home is good. 

Could we ask if the device you've done the BQM on is connected via Ethernet or WIFI please? 

Do you have your Hub in modem mode at all?

Using a VPN or any other 3rd party equipment? 

Thanks,

Meg

Sephiroth's avatar
Sephiroth
Alessandro Volta
7 months ago

@ForumTeaM

Th BQM content has nothing to do with the device displaying the result.  The BQM ping is from Thinkbroadband to the public IP address of the user’s circuit.  That would either be in the Hub itself when in router mode or the attached router if in modem mode.   Nothing to do with WiFi.