Hi Fleetafoot,
Thanks for posting and welcome back to our Community Forums!
Sorry you're seeing some errors on your Hub channels.
We've taken a look at your services on our side and haven't found any issues, everything is running smoothly from what we can see. This means the connection that is going into your home is good.
Could we ask if the device you've done the BQM on is connected via Ethernet or WIFI please?
Do you have your Hub in modem mode at all?
Using a VPN or any other 3rd party equipment?
Thanks,
Meg
@ForumTeaM
Th BQM content has nothing to do with the device displaying the result. The BQM ping is from Thinkbroadband to the public IP address of the user’s circuit. That would either be in the Hub itself when in router mode or the attached router if in modem mode. Nothing to do with WiFi.
Hi Meg, yes in modem mode and if I use WiFi or ethernet it's irrelevant as problem lies in the connection to the hub and not from the hub.
I do find it strange that if my hub reports critical connection problems then surely the device it connects to must also have a similar network logs. If CS agent was made aware of the occurrence of critical errors (beyond an occurrence repeat threshold) then they could respond more effectively to customer calls. Currently the approach is analogous to asking someone if their pc has a blue screen right now, and not look at the frequency of previous blue screens.
Proactively resolving issues in the "last mile", I understand is a huge task but ignoring the opportunities of visualising the data when needed could bring real value to end users and to VM's customer service
Glad to hear this we understand this is frustrating.
Has everything been okay any issues over the last few days at all?
