Forum Discussion
newapollo
5 months agoVery Insightful Person
Hi again dmci5722
The 'Helpful answer' catches a lot of people out (myself included) it should be changed to something like Solved, as it helped guide you, but didn't solve the problem.
The 'security word' you never set up can be edited via My Virgin Media. It's actually a Memorable Word and can be found under the heading Telephone Security Details on the following page, which also contains your account email address https://www.virginmedia.com/identity-settings/account/details
The account email address can be confused with the Contact email address which can be found on the
https://www.virginmedia.com/myvmo2/account-settings/marketing-and-contact-preferences page
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