Forum Discussion
dmci5722 wrote:Hi newapollo
Thx for your advice....
We have the Hub 5 used your speed link getting 518 (hub) and bottom corner 1000 x 100, We have a desktop pc about a metre from the hub. We have tested many times had about 600 in the early days the whole system is new in the village we live in.
Thx dmci
Hi again dmci5722
Please can you do me a favour. You've marked the post as a 'Helpful Answer'. The Forum then automatically shows the thread as solved, but we haven't solved your speed issue, so you need to undo that, it's easily remedied by yourself.
Click on the dropdown menu icon in the top right hand corner of the post you marked, and in the dropdown screen click on Not a helpful answer (screenshot at the bottom of this post)
The bottom left corner of the samknows speed test shows you've been provisioned for Gig1, and you've got the right hub for that speed. I could understand getting 518 to your PC device if on a wifi connection, but you should be getting around 940 to the hub and the PC if you have it connected by ethernet cable.
Have you used the /check-services/ function? You can also a run a test on your equipment from there.
If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
We might need some further details from you, but please run the check services test first.
Hi Sorry about the Helpful bit.. Yep tried "check service" and it was inconclusive( I have tried this "check service" a few times before and its been ok) it then offered me a chat that didn't work (a recurring theme) but another box offered a fault call service . I dialled and was asked for letters for a security word I had never set up. I pushed any 3 buttons and got through??? A human!!! he then asked me for 6-8-10th letter from the word I had never set up, when I could not answer he asked me to confirm my email address so I gave him the one right in front of me on my VM account page this was also wrong he said! If at this point your losing the will to live so am I. I had an average of 40mbps a few months ago now I have 500+ I know I should have 1gb but VM don't seem to have the skills knowledge or ability to sort this. I need to be doing other things so will have to leave this for a while.
Many thanks dmci
Related Content
- 4 months ago
- 10 months ago
- 3 months ago