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dmci5722 wrote:I am still waiting for my Volt upgrade! im on 500 my account says 1Gb but speed tests have never been above 600. [MOD EDIT: Subject title changed for clarity]
Which hub do you have? If you don't know then you can quickly check by looking at the pictures <here>
You need either a hub 4 or hub 5 for the Gig1 speed.
Have you been testing your speeds over wifi or via an ethernet connection?
You need to test your speed on a wired connection, preferably using a PC/laptop on the following site
https://samknows.com/realspeed/
It shows the speed directly to your hub and also the device you are using. In the bottom left hand corner it should also show your package eg Package:Virgin Media,1000x50 or Package:Virgin Media,1000x100 if on the Gig1 tier.
You can also check the speed via the hub configuration by typing http://192.168.0.1/ into a browser window and clicking on Check router status (below the log in section)
Click on Configuration in the top navigation bar, then check the Max traffic rate showing under Primary Downstream Service Flow - it should be 1230000450 bps if on the Gig1 connection.
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