Forum Discussion
You want to ask to speak to a manger or a tier 2 customer service assistant. I have been spoken to so badly and one lady kept putting me on hold without letting me know most of the phone call is me saying are you there . Keep chasing it up as they send one at a time and cancel the order and won't get in contact with you either . I have a new hub 4 it worked for 1 hour till it settled then went back to not working my signal is better with the pods it's definitely a hub 4 issue . It does not help that the customer service is poor I was told a manger could not help me but she sent out the engineers it was that the person down the phone did not want to pass me over .Report them to the ombudsman as I sure it's a breach of contract I am now a volt package but did not pay for that and won't pay for a hub 5 I am with virgin till their competitors get the new fibre broadband and match them for speed and I will be gone as I have virgins phone and tv and don't use any of them it's they offered me a good deal to stay with them I pay 34 and also have 500 speed last 6 month the hub 4 been a nightmare
Hi Stewart4393,
Thanks for coming back to us on this one. We're happy to hear that the connection issues have somewhat resolved with the addition of the pods. With WiFi there will always be little drops depending on what the best connection is at the time. It will move between the 2.4ghz and 5ghz bands aswell as moving between the pods and the hub depending on your position.
Please keep us posted on the connection as a whole and if you notice any longer down periods or issues, pop back and let us know.
Thanks,
- Stewart43936 months agoJoining in
Thanks Kath I am happy with the speed now the pods do make it better . We have a lot of Internet users in the house so I do expect the odd issuse it's just the app is not working with my new hub and pods I have given up on the virgin app now . I had to ring up today for my parents they are experiencing the same issue if not worse the nice man should be sending them a pod out too they will need all 3 as they don't seem to get the signal up stairs or towards the end of there living room but they have a hub 3 I am hoping this experience is not going to be the same this time around and having pods cancelled or not ordered as they are thinking of leaving as they have struggled since the beginning with issuse . I did a test they were getting lower than 30 speed on samknows as their app is playing up too and could not check
- Steven_L6 months agoForum Team
Thanks for coming back to us Stewart4393, I hope that your parents experience wont be the same as yours. Please do let us know if your parents have any issues and we will be able to help further from here.
Kind Regards,
Steven_L
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