evansearle
8 months agoJoining in
Frustrated
Hope someone can give me an answer. Broadband has been off since 10.30 yesterday, tried to check for problems and get told problems in your post code and engineers are working on it. How long does ...
Hello evansearle
Sorry to hear of the service issues experienced and the problems getting updates on these, we understand the frustration and appreciate you contacting us via the forums. Welcome to the community.
Given the connection and equipment you have, at present, you would need to call the team for support with this. This is due to a ring fenced team currently helping customers with your connection type and equipment.
We don't advise the specific's of the fault but we can advise that the estimated fix times provided via our Service Status page comes directly from the engineers working on the fault, so not exactly a 'guess'