Forum Discussion

BenSampson's avatar
BenSampson
Tuning in
7 months ago

Contract renewal offer - will my discounts renew?

Hi all, So this is my current package: As you can see my discounts are due to end in September. So I had a look at the £4 speed upgrade offer: This appears to suggest that my discount...
Ayisha_B's avatar
Ayisha_B
Forum Team
7 months ago

Hi BenSampson 👋

Welcome back to the Community Forums. 

Thanks for getting in touch and for your interest in upgrading your speed. 

Yes, any changes to your services would mean a new contract agreement, so upgrading and downgrading your package speed would need to agree a new contract. 

Let me know if you have any further questions.

BenSampson's avatar
BenSampson
Tuning in
7 months ago

Thanks for the reply Ayisha,

I'm quite happy to take out a new contract.

Just to be clear, will my current discounts also renew as the screen shots above seem to suggest that they will?

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    7 months ago

    Hi BenSampson, no problem at all.

    As stated under "Promotions & discounts", if you change your package, you may lose the discounts which will end on 7 September, 2024.

    Regards,
    Daniel