Forum Discussion

bazz96's avatar
bazz96
On our wavelength
10 months ago

Why have I lost loads of stations in the last few days

All sky stations have now been blanked out as have discovery  alibi etc I just signed a new contract on 10/03/2024 but was not informed about any Chanel loss feel very cheated if this is right
  • Daniel_Et's avatar
    Daniel_Et
    10 months ago

    Hi bazz96, thank you for your posts.

    In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

japitts's avatar
japitts
Very Insightful Person
10 months ago

As mentioned, all distance contracts in the UK have a statutory 14days "change of mind" right of cancellation - you should exercise this, you will be reverted to your previous package paying whatever price you would have otherwise been. This may well be without time-limited discounts which have expired and thus the full undiscounted price.

With the channels in your package again, those recordings will become accessible. You can then decide - on an informed basis - how to renegotiate your new package and what bundle might suit you best.