V6 picture interference
- 2 months ago
No need to apologise, that's a particularly extreme example of pixellation!
Can you confirm whether the same problem affects OnDemand & streaming apps? Reason for asking is that signal faults such as what you look to have, should only affect live TV and not anything internet-based. It's quite possible that there's some water ingress into one of your external connections or cables, but it's surprising/fortunate that your broadband isn't affected to some degree.
Assuming this is the case...
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.