andrew987 wrote:
Thanks, I've tried that a few times with no success.
What's the best way to report it as a fault? After some nightmares in the past I'd prefer not to spend ages on the phone.
Calling 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) is still the quickest way to report a fault.
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you.