sladep
10 months agoOn our wavelength
V6 Box Pixelation
Getting pixelation on my v6 box when watching both live TV and recordings. I had this issue as far back as 2022 when I posted in the forums. Any ideas on how to troubleshoot this?
Did you report the problem previously and get an engineer out to check your signal levels.
If the pixelation is only happening on the same channels for live TV and recordings then it might just be a signal problem, if you say which channels that might narrow it down because they might be on the same mux.
It could also be a box problem a hard drive problem shouldn't affect live TV but could be the problem with recordings. If you pause some live TV on a channel that isn't pixelating when you unpause does it play back OK.
Thanks royo247. The issue in 2018 was a signal issue and cable from street replaced. Could be same issue again, will report to VM to ask them test.