Hi jenfamily1
Thanks for posting and welcome back to the community.
Sorry to hear of any TV issues. This does indeed sound like what nodrogd has said, when you switch your TV on, the Virgin TV box won't automatically show unless you move over to the HDMI option.
In relation to why there'd be a charge, this is advised on every engineer booking and there will be no charge for a visit unless:
• The engineer diagnoses the faults as not being caused by our network/equipment
• The engineer discovers that the fault or problem relates to your equipment
• The engineer discovers that the fault or problem relates to any system that we are not responsible for
The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment;
Keep us posted.