Someone else logged into my netflix app
Hello,
I was charged premium Netflix to my bill, so checked the app on my tivo box & an unrecognised account is set to use the app.
I have tried logging out of the app multiple times but it logs ...
Forum Discussion
Hi I'm having the same problem. £10.99 charged to m bill and my Netflix app signed into someone else's email. I already have a Netflix subscription which I pay for direct. Phoned Virgin and they said they said they would cancel it and refund the £10.99 but they didn't cancel it and I had to go into my account and cancel it myself. After having recording issues with my tivo box I've had this replaced so I've been able to sign out of the other account and sign in with mine but ive not heard anything from Virgin about the refund
Hello CazzaH,
Welcome to the Community and thanks for posting.
We are very sorry to hear you are experiencing an issue with the billing for Netflix on the account.
In order to look in to this further, I am going to pop you over a private message to take a few details.
This will be available via the red bar at the top of the page.
Speak soon,