Forum Discussion

AHope90's avatar
AHope90
Tuning in
3 months ago

Security error when accessing apps on V6 box.

I know this error was happening a lot earlier this year, but it's been going on with us for the last 2 weeks.  We get an error message saying 'security error certificate not trusted' when trying to ...
securityerror
v6apps
John_GS's avatar
John_GS
Forum Team
2 months ago

Hi AHope90 

Can you advise what the error message is please? Send a screenshot if easier.

Best wishes.

AHope90's avatar
AHope90
Tuning in
2 months ago

 

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 months ago

    Can you let us know what happens when you click proceed anyway? Does the error code persist?

  • roy247's avatar
    roy247
    Superstar
    2 months ago

    I assume your TV is connected to the hub what happens if you try to access iPlayer and any other apps using the TV.

    I know you you were asked to reboot the TV box were you also asked to reboot the hub, is it definitely a V6 box,  you can check here just to confirm your box for the correct help.

    • David_Bn's avatar
      David_Bn
      Forum Team
      2 months ago

      Thanks for coming back to us DanSko, can you please confirm the answers to the questions posted by roy247, to keep us updated with any progress made on resolving this issue with our team.

      Thanks,

      David_Bn