Forum Discussion

djr_uk's avatar
djr_uk
Up to speed
12 months ago

Moving a box for my mother

Hi all, trying to price up what the options are for moving a box into my mums room. we already have 3 boxes. we don't want to change that but we want to move one of the boxes from one bedroom upstai...
  • newapollo's avatar
    newapollo
    12 months ago

    Hi djr_uk 

    Moving the box won't alter your contract.

    There would be a £25 non fault call out charge for a tech to do the work you require (it used to be £99).

    You should call  150 from a Virgin landline  or 0345 454 1111, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

newapollo's avatar
newapollo
Very Insightful Person
12 months ago

Hi djr_uk 

Moving the box won't alter your contract.

There would be a £25 non fault call out charge for a tech to do the work you require (it used to be £99).

You should call  150 from a Virgin landline  or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • djr_uk's avatar
    djr_uk
    Up to speed
    12 months ago

    thank you!

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      12 months ago

      Hi there djr_uk 

      Thank you so much for your post and welcome to the community forums, it's great to have you back. 

      We would be more than happy to arrange an appointment for you here if needed and a big thank you to newapollo for their advise. 

      Let us know if you would like us to pop you a message and we will be more than happy to arrange!