Forum Discussion

Dekenba's avatar
Dekenba
On our wavelength
6 months ago

ITV unwatchable

Everything is fine, except ITV is pixelated so badly it's totally unwatchable. Other channels are fine. Been like this for months. Resetting box & broadband make no difference 
Dekenba's avatar
Dekenba
On our wavelength
6 months ago

Yep, Channel 4 gone as well. 

I'll arrange to get an engineer out, probably swap the box. Again.

 

Thanks guys, much appreciated!

Martin_N's avatar
Martin_N
Forum Team
6 months ago

Hi Dekenba,

Thank you for your post. We'r sorry to hear about the issue you've had. 

Have you been able to get further assistance with this? If not, please let us know so we can help. 

^Martin

  • Dekenba's avatar
    Dekenba
    On our wavelength
    6 months ago

    I've swapped the lounge virgin TV box that lived upstairs, and when that's wired up & switched on in the lounge, it works perfectly. So it's obviously a faulty box, and I just need to install another. But how?!

    • Beth_G's avatar
      Beth_G
      Forum Team
      6 months ago

      Hi Dekenba,

      Thanks for testing that for us. It does seem very strange, as if the issue was with your box itself, we'd expect all channels and the general picture quality to be effected.

      I'll pop you over a private message now so I can look into this further with you.

      Thanks,