Hi Fatgaz71 👋 welcome to the community forum!
Thank you for posting. Sorry to hear about these issues with your V6 box and experience in getting them sorted.
If you were experiencing issues due to a local area outage, this could be why an engineers appointment was automatically cancelled. Nonetheless we appreciate this is not the best experience.
In terms of getting things sorted we would need to take a closer look at the account to run some troubleshooting with you, and following this we may need to book an engineers appointment to take a closer look at the equipment and offer support with the fault. If there is an issue with the equipment that requires a replacement they will be able to do this as part of the visit.
I will send you a PM to confirm a few account details and investigate. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞