Forum Discussion
japitts
3 months agoVery Insightful Person
A-Spoon wrote:This might be wrong section as not sure what box we had...
https://www.virginmedia.com/care/tv-fault/which-tv-box has photos of each box.
The issue you may have, is that all your VM equipment is rented and is not yours to just dump. When a V6 or TV360 is replaced - assuming that's what you had - the old box is returned to VM for refurb/repair. If you can't return equipment that's requested back, non-return charges can apply to cover some cost of replacement.
VM staff should be along on this forum in a day or so.
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