Virgin 360 Box Won't Switch On
We had 3 Virgin boxes replaced with 360 boxes about 3 or 4 weeks ago. 2 of the 360s work fine but the 3rd one has intermittently rebooted since it was installed. This only happened once every 3 or 4 ...
Forum Discussion
It's a mini box
If it's connected by wi-fi try moving it to where your main box is a using a ethernet cable connection, if it's still the same then it looks like the box is faulty and needs replacing so you can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
Hi, just jumping on to this as im not sure where to post. I'm having a similar problem with my 360 mini box. the box does not light up when u switch it on - but the TV shows comes on and shows an error code CS9996 and says 'you dont have an ethernet connection between tvand hub' I have never connected this box with a cable - always WiFi. it has only happened since I received the new upgrade. the TV appears to be showing the programmes, but the error message is in front of the screen. I have tried rebooting it but no luck. anyone else had this problem?
thanks
aft110 wrote:Hi, just jumping on to this as im not sure where to post. I'm having a similar problem with my 360 mini box. the box does not light up when u switch it on - but the TV shows comes on and shows an error code CS9996 and says 'you dont have an ethernet connection between tvand hub' I have never connected this box with a cable - always WiFi. it has only happened since I received the new upgrade. the TV appears to be showing the programmes, but the error message is in front of the screen. I have tried rebooting it but no luck. anyone else had this problem?
Do you mean the last update to V5.14 on the mini box.
What does the mini boxes diagnostics (Home > Settings > System > Diagnostics) say about your wi-fi connection. You could try going through the Change connection type to reconnect on wi-fi or a factory reset, with the mini box you don't need the keep recording option because there aren't any on the mini box.
