Forum Discussion

bolukxo1's avatar
bolukxo1
Joining in
4 months ago

Virgin 360 - can I go back to TiVo?

So I clicked to 'upgrade ' to 360, then read a lot of posts and decided not to install as it sounded like a downgrade. 2 weeks later I find it's done it automatically. Lost all my wishlists, recordings etc. Has anyone had any joy getting virgin to move them back to TiVo? I've had 360 2 days and hate it

  • I read as I clicked. I was told it was going to happen anyway but I completely agree. It’s a down grade not an upgrade. I’ve had it a month - it’s truly awful…

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey jhutch1, thank you for reaching out and I am sorry you are not liking the new 360 box.

      What are you not liking about it?

      There are some tips here on how to get the most out of the 360 box.

       

      • mcavaye's avatar
        mcavaye
        Tuning in

        Why weren't we told that we would be losing the keyword wish list recording option?

  • Hi bolukxo1 👋.

    Thanks for reaching out to us, apologies you are not happy with TV 360, unfortunately once you have switched over it is not possible to revert back to TIVO as it has now become obsolete. Is there anything In particular that you are finding an Issue or difficult to get used to?

    This link may help 👉 Help.

    Sabrina

    • nodrogd's avatar
      nodrogd
      Very Insightful Person

      Sabrina_B wrote:

      Hi bolukxo1👋.

      Thanks for reaching out to us, apologies you are not happy with TV 360, unfortunately once you have switched over it is not possible to revert back to TIVO as it has now become obsolete. Is there anything In particular that you are finding an Issue or difficult to get used to?

      This link may help 👉 Help.

      Sabrina


      The TiVO 500 is obsolete, but not the TiVO V6. The OP states that they clicked on upgrade “app” on their box & it was migrated to V360, therefore they cannot be using a TiVO 500.

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team

        Hey nodrogd Thanks for the rely on here. 👋🏼

        When upgrading to a TV 360, it is not possible to revert back to a Tivo V6 either unfortunately.
        Once the change has completed, it is not possible to revert it back.

        Kind regards,
        Ilyas.
         

  • Mr_K's avatar
    Mr_K
    Knows their stuff

    By the time they receive all that, its too late if they change their mind The downgrade to 360 will happen anyway. 

     

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    The bad news is you pressed that button before making an informed decision. As far as VM is concerned, this is a voluntary migration (it's not an upgrade) to the Horizon platform, which will eventually replace TiVO anyway due to forthcoming network changes.

    There is no way of automatically or manually reinstalling TiVO firmware. It's a one way trip unless the boxes are replaced & the account is totally re-provisioned. The only people that have gone back is on an occasion where the upgrade has been done without a request from the customer.

    • Mr_K's avatar
      Mr_K
      Knows their stuff

      People aren't being fully informed before pressing the flashy upgrade button. They aren't being told about losing their recordings, series links, and losing many functions. They aren't making an informed  decision.

      Plus anyone in the household could press the upgrade button without the permission of the account holder. 

      • newapollo's avatar
        newapollo
        Very Insightful Person

        Mr_K wrote:

        People aren't being fully informed before pressing the flashy upgrade button. They aren't being told about losing their recordings, series links, and losing many functions. They aren't making an informed  decision.

        Plus anyone in the household could press the upgrade button without the permission of the account holder. 


        Customers are informed about the loss of recordings when they receive the remote control, it's amongst the instructions which is either printed on the inside lid of the box containing the new remotes, or an inbox pamphlet.

        The info shown on the leaflet/box list is shown on the following page

        Also customers are sent a migration guide (Screenshot below) which is also also available on the following page

        https://assets.virginmedia.com/resources/pdf/TV360-Migrate-guide-with-TiVo.PDF 

        written tv360 upgrade instructions

        Page 6 Titled Upgrading V6 box to 360  1.2 states:- Recorded shows: Make sure you watch any recorded shows you want to see as they won’t be transferred over.

        and  Automatic update:  Bear in mind your service will automatically update 5 days after this package arrived.

        The householder is responsible for the equipment, irrespective of any other person pressing the upgrade button, ordering PPV services etc.