EssDotTee wrote:
I've recently got the new TiVo box
It's a common misconception, but fundamentally TV360 (the software platform you have chosen to migrate to) is not TiVo anymore than Apple is "a new Android" or vice-versa.
If techs have replaced your TV360 boxes with new ones, then that's a hardware fault ruled out - leaving either software or account related. Does this inability to view recordings, affect any & every channel, or just specific ones? If you'd recorded from, say TNT Sports when you were on Maxit TV, and are now trying to view it without subscribing, that would be a logical explanation. But a recording from a PSB channel such as BBC1-HD or C5-HD should be fine.
Ruling this out would be another box worth ticking.