Forum Discussion

Juliengaonach's avatar
Juliengaonach
Tuning in
7 months ago

Upgrade to Virgin TV 360

Hi, Today, I received my new virgin tv360 remote.  I followed the instructions provided with the remote, I.e I clicked on Install now, but I have the following error message: Upgrade failed Sorry...
  • newapollo's avatar
    newapollo
    7 months ago

    Hi again Juliengaonach 

    Thanks for updating the thread. Glad to see the migration to 360 has worked.

     

Gottzi's avatar
Gottzi
Tuning in
4 months ago

I have tried both options and still getting the message. I received the new controls whilst on holiday and on returning today tried the download. It has worked on the box in my daughters old bedroom, which is never used, but not on the box we use the most in the lounge. Any ideas?

newapollo's avatar
newapollo
Very Insightful Person
4 months ago

Hi Gottzi 

Instead of holding the + (plus) button, try holding the - (minus) button instead.

You could also try turning off the V6 at switch; then on the V6 box  hold down both the power button and the - buttons at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

You also try swapping the boxes around.