Forum Discussion
I have had exactly the same phone conversation with VM as the original poster. Trying to charge me an extra £20+ a month for the "free upgrade". I declined.
I tried to follow the email instructions but then just got stuck in a loop via the website and phone app. The app opens up a bot chat, which then tells you to log into your account online - but doing so, sends you back to the online bot chat when you say you want to change anything.
Hi there Wolfie11
Thank you so much for your post and I am so sorry to hear that you are also facing this issue.
I'd be happy to take a closer look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
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