Forum Discussion
Hey leannecamb
The upgrade should be free, but why didn’t you upgrade via the route explained in the email? That’s the most effective way to do it and avoids calling in and any potential confusion.
- Wolfie116 months agoOn our wavelength
I have had exactly the same phone conversation with VM as the original poster. Trying to charge me an extra £20+ a month for the "free upgrade". I declined.
I tried to follow the email instructions but then just got stuck in a loop via the website and phone app. The app opens up a bot chat, which then tells you to log into your account online - but doing so, sends you back to the online bot chat when you say you want to change anything.
- Ashleigh_C6 months agoForum Team
Hi there Wolfie11
Thank you so much for your post and I am so sorry to hear that you are also facing this issue.
I'd be happy to take a closer look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
Related Content
- 4 months ago
- 5 months ago
- 4 months ago