Forum Discussion
Hi nevwg,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having some issues with channels pixelating. Checking some things here, we've not been able to run full diagnostics as the box is showing offline. Please turn the box on, post back here to let us know and and leave the box on so we can run through more specific diagnostics.
In the meantime, there are some checks you can do to help improve things. Please check that the cable is securely connected to both the set top box and the TV - disconnect and reconnect the cable to be sure. You could also try connecting the cable to a different port on the TV.
Let us know if these resolve the pixellation you're seeing.
Thanks,
Have turned my box on again, with 24h before standby. Would be grateful to know about diagnostics. Thanks.
- Ayisha_B2 months agoForum Team
Hi nevwg
We're still having problems communicating with the box. Is it currently online?
Can you try disconnecting and reconnecting the cable or rebooting just to be sure?
We also have some troubleshooting steps here
- nevwg2 months agoOn our wavelength
I’m trying to leave the box on all the time: have gone to 24h before it turns off automatically.
- nevwg2 months agoOn our wavelength
Still pixellating on BBC4 (haven't checked Sky Arts). Box is on and will be left on. Would be good to get some sort of answer -- many thanks.
- nevwg2 months agoOn our wavelength
I'm getting no response here: am I going to have to phone?
Related Content
- 9 months ago
- 3 months ago