TV360

Hi, new to Virgin Media and don't understand the setups after talking to external install engineer.

I ordered a broadband and TV bigger bundle which when I was going through the packages about recording TV it stated the TV360 did it. Today I was told I was getting a Stream box which by the looks of things is purely that and has no recording facility. I'm leaving sky so recording is a must but the engineer who came to install the external cable said that TV360 is not compatible with the fibre system in our area. Is this just a bluff as reading previous posts Virgin has just stopped sending out TV360 boxes. I got through the Bot chats and they said they'd give me the TV360 box so I don't know what's going on. I mentioned in the chat that the engineer said TV360 was compatible in our area and they said ok we'll cancel the contract?

Any ideas please, gratefully received as not the best start if it ever gets underway.