Forum Discussion

CJ38's avatar
CJ38
On our wavelength
21 days ago
Solved

TV360 part

This lead to my TV360 is faulty. I tried to talk to someone at virgin but no chance. Got an agent on chatter and described lead. They sent a replacement but it is the wrong thing so can anyone tell me the part number for this so I can try again

  • I'm assuming its this Virgin Media TV Broadband Splitter to 2x Ethernet and looks like they are being sold on Ebay like this one https://www.ebay.co.uk/itm/335749729805?

  • Hey CJ38, thank you for reaching out and I am so sorry to hear you've been sent the wrong part.

    Let me send you a DM to sort this out for you.

  • japitts's avatar
    japitts
    Very Insightful Person

    What's the service issue that you're actually having? And what makes you think that part is the cause?

    You're likely to get more success by reporting a fault, having a tech visit and explain to them the diagnosis you've done thus far.

  • I'm assuming its this Virgin Media TV Broadband Splitter to 2x Ethernet and looks like they are being sold on Ebay like this one https://www.ebay.co.uk/itm/335749729805?