You do need your 360 box (not a V6 box since your software update), replaced if it's deleting recordings especially if it's done it more than once.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
You should have time to call them tonight, or first thing in the morning is usually the best for shortest waiting times.
