Hi craig_a_j
I've moved your post from the V6 forum to the 360. Looking at a previous thread of yours <here> it looks like your box was migrated from a V6 to a 360.
That thread shows you are experiencing the same errors again now, plus you noted that you had error CS6002 (can't find hard drive) which only applies to 360 boxes.
Any box with hard drives issues really needs replacing. A repair might last for a while but eventually results in more and more failures.
The 'press Pause, TV pauses and when I press Play it dumps me back at live TV' that you aee seeing is also a sympton of a failed hard drive.
A member of the forum team should pick this up in a day or two and help.
If you don't want to wait that long then you should call 150 for free from a VM landline, or 0345 454 1111 from any other phone,and select option 2 (Faults)
You could try another temporary fix by factory resetting the box, but it won't bring back your lost recordings so you definitely need the box swapping out.
To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Keep Recordings
Format Disk
I would normally suggest choosing Keep Recordings, which means you won't lose your recordings and any planned recordings or series links you've set up. (However in your case you've already lost the recordings so go for option 2 Format Disk) You will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again. Also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.
Thanks for moving this post - not sure why I chose the V6 forum!!
Good spot on my previous post with the same issues too.
Last time I spoke to a support person they “did something” at their end that they said would fix things. Can’t tell you how exasperated I was on the phone with them. I’m a tech person and knew it was an issue with the HDD despite them saying they could fix it remotely…
Enough is enough now though. Would prefer this gets picked up here rather than have a less-than knowledgable person running off a script suggest fixes.
