Forum Discussion
sharonamiller
4 years agoJoining in
Hi Steven
I have tried removing Dolby from the box but without success as this made no difference. I did contact Sonos but they only told me that Sonos runs on 2.4ghz but Virgin tells me the Superhub 4 has both 2.4 and 5 so I'm assuming the Sonos will connect to the correct one.
This is very frustrating as we had no problems for 2 years until Virgin updated the modem.
Any other ideas we could try will be much appreciated.
Sharon
Akua_A
4 years agoForum Team
Thank you for your response sharonamiller.
Sorry to hear the problem persists. Have you tried splitting the WIFI bands as seen here to see if it helps https://www.virginmedia.com/help/virgin-media-changing-your-hubs-wireless-channel.
Thanks,
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