Forum Discussion
Hey sharonamiller,
Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues that you're having with your sound beam since the change from your V6 box to 360.
Are you still having the issues at the moment? I ask this as our response is a bit late, which I apologise for but I'm happy to help now.
Have you tried to change the sound settings within the box settings? Have you tried to consult sonos to see if they have any advice that they could offer?
Regards,
Steven_L
Hi Steven
I have tried removing Dolby from the box but without success as this made no difference. I did contact Sonos but they only told me that Sonos runs on 2.4ghz but Virgin tells me the Superhub 4 has both 2.4 and 5 so I'm assuming the Sonos will connect to the correct one.
This is very frustrating as we had no problems for 2 years until Virgin updated the modem.
Any other ideas we could try will be much appreciated.
Sharon
- Akua_A4 years agoForum Team
Thank you for your response sharonamiller.
Sorry to hear the problem persists. Have you tried splitting the WIFI bands as seen here to see if it helps https://www.virginmedia.com/help/virgin-media-changing-your-hubs-wireless-channel.
Thanks,
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