Forum Discussion
Yes I would like to upgrade my box. I assume you mean it will be done free of charge as it is not working as it should?
FYI, the ‘upgrade’ to TV360 is free, but I believe you have to be ‘in contract’. You have to contact Virgin and request an upgrade which includes sending you a different remote.
I understand the Horizon software that runs on TV360 is owned by Liberty Global, who are the owners of Virgin Media. Liberty Global also runs the Horizon software on their other boxes across Europe. So I wonder if it is to Virgin’s advantage to push the TV360 ‘upgrade’ if it minimises licence payments to the Tivo (third party) organisation.
Be aware that, although TV360 menu navigation is much slicker and has far more inbuilt apps, TV360 uses completely different software to Tivo/V6. Everything changes and there is no going back. Many features on Tivo are dropped, and there is no process to move your recordings or Series links to TV360. So please do your own research before deciding to ‘upgrade’.
There is lots of information and experiences on this forum from customers about ‘upgrading’ to TV360.
Of course, it would be much easier for customers if Virgin just fixed the stuttering UHD issue on Tivo/V6 boxes.
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