Forum Discussion

happyrobot's avatar
happyrobot
Up to speed
2 years ago

Sky Sports UHD FF/Rewind not working properly

Anyone else experience this? Both FF and rewind seem to stutter or just completely freeze. The only option which seems to work as it should is if you FF with one green arrow.  I have reset the box, ...
MikeMartin's avatar
MikeMartin
Up to speed
9 months ago

Just to make it very clear:- The issue is only on the four Sky Sports UHD channels, and only when streaming a true UHD source (as sometimes the source is really HD). There is no issue with other UHD channels like TNT UHD (Ch531) and no issue with Sky Sports HD channels. Plus the SW expert says there is no issue with the V6 box running TV360 software.

David_Bn's avatar
David_Bn
Forum Team
9 months ago

Thanks for the extra information MikeMartin 

We will be sure to update the thread with any updates received

Thanks,

David_Bn

  • MikeMartin's avatar
    MikeMartin
    Up to speed
    9 months ago

    It is now over two weeks since Virgin Media representatives said they would get back to us about this really frustrating stuttering issue on Sky Sports UHD channels. Isn’t that long enough to be able to confirm the issue and whether there will be ANY attempt to fix it.