Forum Discussion

SJCordery's avatar
SJCordery
Joining in
7 months ago

Repeated loss of all recordings

We have had 3 occasions in the last 4 months where all our recordings (actual and planned) have disappeared from our 360 box. The first indication of a fault is that some planned recordings fail or ...
Daniel_Et's avatar
Daniel_Et
Forum Team
7 months ago

Hi SJCordery, thank you for your post.

We're sorry to hear about the problem you've been having and the poor experience you've had when trying to log it 😔

Have you tried searching for the error code "CS3400" here and following all the advice provided?

Please pop back to us at your earliest convenience.

Regards,
Daniel

  • SJCordery's avatar
    SJCordery
    Joining in
    7 months ago

    Thanks for the reply.

    Yes, I turned the box off at the wall, checked the cables, waited 30 seconds then restarted the box. When I then listed the recordings, there were no recordings available or scheduled.

    I don't want to muddy the waters, but the ITVX app on the box is also no longer working. We tried to use this to catch up on the recordings that we have lost.

    • David_Bn's avatar
      David_Bn
      Forum Team
      7 months ago

      Thanks for coming back to us SJCordery 

      It may be worth looing into the settings on the set top box, as the recordings may be deleted due to the Auto-Delete function that the 360TV box has on it.

      Steps to disable Auto-Delete;

      -Saved>Recordings>See All>Manage Storage

      -Next (after entering Pin) change the option for ‘Auto delete when space needed’ to ‘Off’

      If you would want auto delete ‘On’ but also seek to protect certain recordings or series from being deleted then take the follow the steps;

      -Select the recording/series from the ‘See All Recordings’ menu and select the ‘pencil’ icon to the right hand side of the recording>Next select the option ‘Protect from auto-delete’

      A shield will be displayed next to any protected recordings to indicate it is protected

      Please confirm if and/or when this has been completed

      Thanks,

      David_Bn

      • SJCordery's avatar
        SJCordery
        Joining in
        7 months ago

        I don't know if I have a different model of box, but my menu doesn't correspond to your instructions. However, I did find Manage Storage by selecting Recordings > Recorded > View All > Manage Storage.

        I entered the PIN and switched "Auto-delete when space needed" to Off (it was On).

        Are you suggesting that this is the root cause of my problems? If so, the auto-delete function seems to be kicking in when the disk is only about 20% full. Also, all my planned recordings disappear. Is that what you would expect when auto-delete runs? And it wipes all recordings, not just enough to record the next programme.