Forum Discussion

EKUMA2024's avatar
EKUMA2024
Tuning in
3 days ago

Programmes not fully deleting

I thought upgrading to Virgin 360 might be better but overall it's still unsatisfactory. 

A really silly annoying problem arose yesterday where I deleted programmes but the programme titles remained & they would not disappear. So, I was left with programmes that no longer existed! A whole list of programme titles that would not go away. They were getting in my way! This glitch has never been this bad before! Usually, when I restart the box everything returns to normal.

Anybody else experiencing this? 

I got that fed up with it as some of my planned recordings were failing too. I ended up doing a factory reset & lost ALL my programmes! V.M. you must do better! This is ridiculous! There are still too many glitches!

 

 

2 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    17 hours ago

    Hi EKUMA2024,

    Thank you for your post. We're sorry to hear about the deleting of the recordings. 

    Can you please confirm if you used the Keep recordings option?

    ^Martin

  • roy247's avatar
    roy247
    Hero
    3 days ago

    Did you use the "Keep recording's"  option when doing the factory reset. If you did and the box has deleted your recordings and planned recordings it's a sign that the box is faulty and needs replacing.