Hi DuffDuff,
Thanks for your post and welcome back to our Community Forums!
Sorry you're having to wait a few days for your replacement box to arrive - Also that you've been given such black & white rules for what you can and cannot do in the mean time.
In reality, it's much more of a grey area from what I can find within our own acceptable use policy and terms of service, see below for a section that shows a good example -
"In general, customers should make sure that they don't use our services for unlawful or illegal purposes, or to inconvenience other internet users. This means making sure that your internet connection isn't used to abuse other internet users or to purposefully receive or distribute unsuitable material, like copyrighted music and films without permission, spam, viruses, etc. For more details, have a look at the full acceptable use policy." - Acceptable Use Policy.
Many, many people use alternative ways to view TV content other than our own boxes, as long as it's not illegal/piracy you're absolutely fine 🙂
I am concerned with the agent who has given you such a cut and dry response to alternative services in the meantime, so I'm going to investigate who this was and send feedback to them as it's a training issue.
As for your replacement box that's on it's way you, please let us know if you have any further issues!
Thanks,
Meg