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Timeout's avatar
Timeout
Tuning in
29 days ago
Solved

Moved House twice - Used to have Mini Box - now not on the contract - how do I get multi room use back.

I have just moved hose for the second time this year. TV 360 up and running. I used to have a mini box cabled into a bedroom on my contract up until March 2025, this was dropped (without my knowledge) when I moved to my sons house. I have now moved to my own house and want this back.

The installation engineer suggested a stream box as he did not have an order to install mini box. I think this would work, how do I get one without paying extra ? 

In addition I am concerned my contract price goes up very high in May 2026 compared to current offers. Will Virgin Media negotiate a lower priced new deal to include the stream tv box?

Ideas or help from the Virgin Media team appreciated.

  • John_GS's avatar
    John_GS
    27 days ago

    Hi Timeout 

    Thanks for posting and welcome to the community. Hope the house moves have gone well but apologies for the issue over the Mini Box. The contract - 30 days or more, just contact us either via call - 150 / 0345 454 1111 option 4 or message via Whatsapp on +44780 308 9684 (automated at the start). The team can then check your account to ensure you're on the best deal for the services requested.

    I'll send you a PM though about the Mini Box. 

    Best wishes.

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    27 days ago

    Hi Timeout 

    Thanks for posting and welcome to the community. Hope the house moves have gone well but apologies for the issue over the Mini Box. The contract - 30 days or more, just contact us either via call - 150 / 0345 454 1111 option 4 or message via Whatsapp on +44780 308 9684 (automated at the start). The team can then check your account to ensure you're on the best deal for the services requested.

    I'll send you a PM though about the Mini Box. 

    Best wishes.