Hi zonoco,
If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault which I think you have tried unsuccessfully or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.
This doesn’t work. After going to faults I don’t press any options and it says I haven’t chosen anything and restarts its announcement. After 3 times it cuts off the call
If selecting faults and being put into a queue doesn't work anymore then you will have to wait for one of the forum team to respond if you can't speak to anyone.
Sorry to hear this let me send you a DM.
